I’m a participant
Find NDIS support for daily life, community access, transport, household tasks or Occupational Therapy.
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NDIS support and Occupational Therapy in Melbourne’s west
NDIS support and OT in Melton South, Melbourne’s west — ready for new referrals
Due Care Services helps participants, families, support coordinators and health professionals organise practical disability support, Occupational Therapy, Functional Capacity Assessments, daily living support and community access around each person’s goals.
New participant referrals
Support coordinator friendly
OT and FCA pathways
Support that starts by listening.
Need NDIS support near Melton South, Melbourne, Werribee, Tarneit, Point Cook, Sunshine or Footscray?Call, submit a referral, or check your suburb so Due Care can review current availability.
Start here
Choose the path that fits you
Most visitors want one of four things: support for themselves, help for a family member, a referral pathway, or an OT/FCA assessment.
I’m a family member
Ask about safe, respectful support and the best way to start services for someone you care about.
Ask a questionI’m a support coordinator
Submit participant details, plan information, risks, requested supports and referral documents.
Make a referralI need OT or FCA
Request Occupational Therapy, Functional Capacity Assessment, home assessment, equipment or NDIS reports.
View OT pathway
After you contact Due Care
A calm, clear pathway from first enquiry to support
Starting with a new NDIS provider can feel confusing. Due Care keeps the first steps simple, explains what information is needed, and helps participants, families and referrers understand the next practical action.
We receive your enquiry
We check the support request, contact details, location and urgency.
We discuss the person’s needs
We ask about goals, routines, risks, plan details, consent and preferred communication.
We confirm fit and next steps
If Due Care can assist, we explain service options, documents needed and how support can begin safely.
Who we support
Supporting People at Every Stage of Their Journey
We work with participants, families, carers, coordinators and health professionals to make support easier to understand and easier to manage.
Adults
Daily living and community supports shaped around personal goals.
Older Australians
Respectful support that protects dignity, safety and independence.
People living with disability
Flexible services that recognise each person’s strengths and preferences.
Families and carers
Clear communication and practical support for the people around the participant.
Support coordinators
Responsive referrals, service matching and plan-aligned support.
Health professionals
Collaborative care across OT, nursing and broader support teams.
Our services
Practical NDIS supports, organised around each person’s goals
These service cards are ready to connect later with NDIS support item codes, participant plans and management dashboards.
Occupational Therapy
Functional capacity, assistive technology, home safety and NDIS reports.
View OT servicesFunctional Capacity Assessments
Clear functional evidence for plan reviews, equipment, support needs and daily living goals.
Learn about FCAAssist Personal Activities
Support with personal routines, dignity, safety, confidence and independence.
View NDIS supportsHousehold Tasks
Practical home support delivered respectfully and reliably.
Ask about home supportTransport
Getting to appointments, activities, work, study and community access.
Ask about transportCommunity Participation
Support to build skills, connection and participation in everyday life.
View community supportAccommodation & Tenancy
Support to maintain safe housing and tenancy responsibilities.
Discuss referralLife Stage Transition
Guidance through changes in living, work, study and support needs.
Start referralDaily Living Supports
Person-centred assistance that supports routine, choice and wellbeing.
View daily support
The Due Care Difference
More Than Support — A Partnership Built on Trust
Due Care Services takes time to listen, understand each person’s goals, and deliver support that is respectful, practical and reliable. We work with participants, families, support coordinators and health professionals so everyone knows what is happening and why.
Our values
- Compassion
- Integrity
- Inclusion
- Respect
- Accountability
- Excellence
The Due Care Way
A simple process that keeps support person-centred
- ListenUnderstand the person, culture, preferences and goals.
- UnderstandReview plan needs, risks, routines and support expectations.
- PlanMatch supports, team members and service schedules.
- SupportDeliver care with reliability, dignity and clear communication.
- ReviewCheck outcomes and update support as needs change.
Occupational Therapy
Assessments and reports that support real-world independence
Our Occupational Therapy service can help participants and support teams understand functional needs, equipment options, home safety and NDIS reporting requirements.
Book an OT Assessment
Functional Capacity Assessments
Assistive Technology
Home Assessments
Falls Prevention
Equipment Prescription
NDIS Reports
How to get started
Start support in four clear steps
Contact Us
Tell us what support is needed and the best way to reach you.
Talk With Our Team
We listen, answer questions and check service fit.
Develop Your Support Plan
We align supports with goals, plan categories and safety needs.
Start Your Services
We confirm the team, schedule and communication process.
Why families choose Due Care
Warm care, clear communication and reliable follow-through
Responsive Team
Fast replies and practical next steps.
Qualified Professionals
Skilled team members across support and therapy.
Clear Communication
Everyone understands the plan and updates.
Flexible Supports
Support can adapt as participant needs change.
Person-Centred Approach
Support is shaped around the person, not the system.
Trusted Relationships
Consistency and respect come first.
Secure portal access
Portal login for approved Due Care users
Due Care Portal is for approved clients, representatives, workers, contractors, allied health team members and management. New participants and referrers can start with the public referral form.
Referral enquiries
Client portal
Worker portal
Contractor portal
Allied health
Management dashboard
Referral process
What happens after you refer someone to Due Care
We keep the pathway clear, respectful and practical so participants, families and referrers understand the next step.
Referral received
Due Care reviews the information and checks the requested support pathway.
Contact made
We contact the participant, representative or referrer to clarify goals, timing and next steps.
Support matched
The right support worker, allied health or management pathway is considered for the participant’s needs.
Plan confirmed
Service details, consent, safety notes and communication preferences are confirmed before support begins.
Service areas
Supporting communities across Melton South, Melbourne’s west and selected service areas
Due Care Services supports participants across Melbourne, Melton, Wyndham, Brimbank, Hobsons Bay, Maribyrnong and Bacchus Marsh communities. Geelong is included in Areas We Service for location-based enquiries, so people can still find Due Care when searching near home.
Local NDIS provider
Find Due Care when searching for NDIS support near you
These pages help participants, families and support coordinators find the right service faster.
NDIS disability support Melbourne west
Daily living support, community access, transport, personal activities and support matched to participant goals.
View NDIS support servicesOccupational Therapy Melbourne west
Functional assessments, home safety, assistive technology and NDIS report pathways.
View OT servicesReferrals for new participants
A complete Due Care referral form for support coordinators, families, participants and health professionals.
Submit a referral
Google reviews
Reviews help local participants find trusted support
After real services begin, Due Care can invite clients, families and referrers to leave honest Google reviews. No fake reviews, no pressure — just genuine feedback and privacy-safe replies.
Review guidanceHonest feedback
Reviews should come from real service experiences and should never be forced or rewarded.
Privacy-safe replies
Public replies should never reveal participant, health, NDIS plan or support details.
Local trust
Clear service pages, helpful blogs and genuine reviews all support stronger local visibility.
NDIS blog
Helpful articles for participants, families and support coordinators
Blog pages help people understand services, attract quality workers and help Google understand what Due Care supports.
How to choose an NDIS provider in Melbourne’s west
Questions to ask about safety, communication, worker matching and support planning.
Read articleWhat to include in an NDIS referral
Participant details, plan information, service needs, referrer details and known risks.
Read articleWhen to request Occupational Therapy
Functional capacity, home safety, assistive technology and NDIS report pathways.
Read articleNDIS daily living support explained
Plain guidance about routines, home tasks, personal support and building independence.
Read articleCommunity access support in Melton
Simple answers about appointments, outings, transport planning and community participation.
Read articleSupport coordinator referral guide
A practical checklist for clear referrals, documents, risks and service requests.
Read articleRestrictive practices and positive behaviour support
Helpful guidance for support workers and allied health about rights, safety and documentation.
Read articleNDIS updates workers should watch in 2026
Plain-English July 2026 update for workers, contractors and allied health professionals.
Read article
Resources
Helpful guides for participants and families
Understanding the NDIS
A plain-English guide to plans, providers and support categories.
Request guidePreparing for Your Plan Review
What to collect, what to ask, and how to describe your goals.
Request guideChoosing the Right Provider
Questions to ask before starting services with a new provider.
Request guide
Rights, safety and trust
Clear public information for participants, families and referrers
These pages explain privacy, feedback, safety and website use in plain language.
Privacy
How information should be collected, used, shared and protected.
Read privacy summaryComplaints & feedback
How concerns, compliments and improvement ideas should be received and reviewed.
Give feedbackSafeguarding
How incident reporting, immediate safety and manager review should work.
View safeguardingTestimonials: Due Care only publishes testimonials with written permission from clients, families or representatives.
Ready to take the next step?
Refer a participant or talk with our team
Whether you are looking for disability support, Occupational Therapy, or want to refer someone to Due Care Services, our team is ready to help.