Incident reporting
Record when it happened, where it happened, who was present, witnesses, what happened before, objective facts and immediate actions.
Safeguarding and incident response
People have the right to feel safe, respected and heard. Safeguarding processes should help staff respond quickly, record facts clearly and escalate concerns appropriately.
If someone is in immediate danger, call 000.
Website forms and app records do not replace emergency services.
Manager review
Managers should review priority, actions, notification needs, external reporting decisions and closure evidence.
Participant voice
Where safe and appropriate, the participant’s view and preferred outcome should be recorded and respected.
Restrictive practices
Any restrictive practice concern should be escalated according to approved behaviour support and regulatory requirements.
Evidence and documents
Evidence should be stored securely with restricted access and clear review history.
Learning and prevention
Corrective actions, staff training and support plan changes should be tracked to reduce future risk.