What information may be collected
Contact details, referral information, NDIS plan details, support needs, consent preferences, health and safety information, worker compliance records, service notes and billing readiness information.
Privacy and information handling
Due Care Services collects information to respond to enquiries, review referrals, plan safe supports and communicate with authorised people.
Why it is collected
To respond to referrals, plan services, match supports, manage safety, keep records, communicate with authorised people, meet legal or funding obligations, and improve service quality.
Who may see information
Only authorised people should access information: the participant, approved representatives, care team members, managers, billing/admin staff, clinicians or regulators where required by law.
How information is protected
Due Care Services aims to use secure login, role-based access, private document storage, staff training, consent records and careful sharing rules.
Participant rights
Participants should be able to ask what information is held, request corrections, update consent, ask questions about sharing, and make a privacy concern or complaint.
Questions or concerns
If you have a privacy question, want to update details, or need to raise a concern, contact Due Care Services on 0406 371 523 or info@duecareservices.com.au.