Choose the right moment
Ask after a positive support milestone, successful referral, helpful OT pathway, or resolved service enquiry.
Build trust with honest reviews and careful replies
When Due Care’s Google Business Profile is verified, this page can help the team ask for genuine reviews, respond professionally, and protect participant privacy while improving local visibility across Melbourne and Melbourne’s west.
Launch-ready plan
How Due Care should ask for Google reviews
Reviews should be real, voluntary and connected to a genuine service experience. The aim is not to chase perfect ratings; the aim is to show families, participants and referrers that Due Care listens, communicates and improves.
Privacy first: never mention a person’s disability, NDIS plan, address, health information, incident, complaint or private support details in a public review reply.
Simple process
Review request workflow
A safe process helps the team request feedback without pressure and without privacy mistakes.
Send one polite request
Use SMS or email with a short message. Make it clear that reviews are optional and honest feedback is welcome.
Respond carefully
Thank the person without confirming they are a participant or describing any private service information.
Use feedback to improve
Track themes from reviews, complaints and compliments so Due Care can improve service quality.
Copy templates
Safe wording the team can use
These examples can be copied into SMS, email or Google Business Profile replies after the real review link is added.
SMS review request
Thank you for connecting with Due Care Services. If you feel comfortable, you’re welcome to leave an honest Google review about your experience: [insert review link].
Positive review reply
Thank you for your kind feedback. We appreciate you taking the time to share your experience with Due Care Services.
Concern reply
Thank you for raising this. We take feedback seriously. Please contact Due Care directly so our team can review the matter privately and respectfully.
Local reputation
What improves trust on Google
Google visibility is helped by consistent business details, service-area pages, helpful content, real photos, reviews, and quick responses to enquiries.
Correct contact details
Phone, email, office hours, operation hours, ABN and service areas should match the website.
Service photos
Use approved, non-identifying photos or branded graphics. Never upload participant images without written consent.
Fresh updates
Post NDIS updates, referral guidance, worker education and OT information regularly.
Helpful blog content
Write clear articles that answer real questions from families, support coordinators and workers.
Service-area pages
Keep Melbourne, Melton South and surrounding service-area pages useful and not thin.
Respectful replies
Every reply should sound calm, professional and privacy-safe.